What is the Game Play Guarantee?

The Game Play Guarantee is an extra service EB Games provides to our customers when they are buying their games. This service provides extended assurance above and beyond the manufacturer’s warranty. With the Game Play Guarantee, games that are scratched rendering them unplayable will be replaced. This Guarantee can be purchased for any new or used game.

How does the Game Play Guarantee work?

Any unplayable game that has been covered with a Game Play Guarantee will be replaced one time within a 12-month period.

An original receipt for the game purchased must be presented indicating that a Game Play Guarantee has been purchased for that game.

All games must be returned complete in their original packaging with all applicable manuals.

If purchased new, the unplayable game will be replaced with a copy of the same new game. In the event that a new copy of the game cannot be found as a replacement, then a used copy of the same game will be provided. If purchased used, the unplayable game will be replaced with same used game. If no new or used copies are available, then the customer can choose another used game to exchange that is the same current retail value as the replacement title.

Cracked and broken discs are not covered by the gameplay guarantee.

How much is the Game Play Guarantee?

• Only $3 for each new game purchased.
• Only $2 for each used game purchased.

Is the Game Play Guarantee available online?

At this time, the Game Play Guarantee is available only in-store.