What is the Product Replacement Plan?

The Product Replacement Plan (PRP) is an extra service EB Games provides to our customers when they are buying their hardware systems (console and/or handheld devices). This service provides extended assurance above and beyond the manufacturer’s warranty. The Product Replacement Plan will provide for a one time refurbished replacement of the hardware covered by this replacement guarantee. This agreement will cover any electronic breakdown but will not cover breakdown due to physical damage to the hardware. This guarantee can be purchased for any new or used hardware system.

How does the Product Replacement Plan work?

If your system is defective due to normal use and has been covered with a Product Replacement Plan then it can be exchanged one time within a 12-month period. We do not service the systems so you don’t have to wait – you get a replacement on the spot!

You can go to any EB Games or GameStop location to complete your transaction. An original receipt for the hardware purchased must be presented indicating that a Product Replacement Plan has been purchased for that hardware – identified through the serial number.

All systems must be returned complete in their original packaging with all applicable manuals.

How much is the 1 year Product Replacement Plan?

• $5 for systems between $1-49.99
• $15 for systems between $50-99.99
• $25 for systems between $100-149.99
• $35 for systems between $150-199.99
• $45 for systems between $200-249.99
• $55 for systems between $250-299.99
• $65 for systems between $300-349.99
• $80 for systems between $350-399.99

Is the Product Replacement Plan available online?

At this time, the Product Replacement Plan is available only in-store.