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Tracking and Updating Orders Return to Help Center

To track an order, visit the Order History page and log-in. A list of recent orders will be displayed. Click on the order number to review order details, tracking numbers and available self-service options. Depending on where your order is in the processing cycle you may be able to update the credit card information, change the shipping service level or cancel an order.

Why did I receive the product before the tracking number was made available?
Occasionally, we ship new release products before tracking numbers and order statuses are loaded into our system. We try to get every game into your hands as soon as possible. To accomplish this, we sometimes use external resources that ship the product directly from the source, thereby eliminating extra handling time. Our systems are updated as soon as we get the data back from the external resource, which is sometimes well after your product has been shipped. When time is of the essence, we place the priority on getting the product to you rather than updating our records because, in the end, getting the product to you is what it is all about.

Still have Questions?
Contact us at help@ebgames.ca or call (877) 442-6303. Hours of operation are 8:00 a.m.-8:00 p.m. (CST) Monday through Friday and 8:00 a.m.-8:00 p.m. (CST) Saturday and Sunday.

French assistance is also available Monday through Friday from 9:00 a.m.-5:00 p.m. (EST).