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EB Games - Help

Gift Cards

Gift Cards, Online Gift Certificates and Edge Cards containing stored-value can be used to purchase products at GameStop stores and GameStop.ca. You can check the balance of a Gift Card, Online Gift Certificate or Edge card, by clicking here.

Gift Cards are sold and redeemed in GameStop and EB Games stores, or at GameStop.ca. If ordered from GameStop.ca, Gift Cards are delivered via Canada Post within 10 business days, and can include an optional gift message. Gift cards purchased at Canadian GameStop or Canadian EB Games stores, or at GameStop.ca, may only be redeemed within Canada.

Online Gift Certificates are sold and redeemed exclusively at GameStop.ca and are delivered via e-mail within 48 hours of processing, and can also include a gift message.

Gift Cards and Online Gift Certificates are available in several pre-set amounts, or you can order a custom amount up to $500.

Edge Cards can be loaded with stored-value by trading in used games at any GameStop store and can be redeemed in GameStop stores or GameStop.ca.

Redeeming a Gift Card, Online Gift Certificate or Edge Card Online
Enter the card or account number and PIN on the payment page during the checkout process. To use your Gift Card online, it must have a scratch-off PIN. This PIN is located on the back of eligible Gift Cards. If your Gift Card does not have an four-digit PIN along with the 19-digit Gift Card number, you can only use the Gift Card at a GameStop store location. The Online Gift Certificate number and PIN can be found in the email sent to the recipient. The Edge Card account number and PIN can be found on the back of the card.

Important Information

  • At this time, Gift Cards may not be used towards the purchase of a digitally distributed game.
  • Discounts, coupons and other offers do not apply to the purchase of Gift Cards or Online Gift Certificates.
  • The total amount of Gift Card orders may not exceed $500.
  • Credit card verification may occasionally delay order processing.
  • Except where prohibited by law, Gift Cards or Online Gift Certificates may not be returned, redeemed for cash or applied as payment on any account and will not be replaced if lost or stolen.

Corporate Sales
To process Gift Card orders in excess of $500, contact our customer service center at (877) 442-6303.

Still have Questions?

Please contact our Customer Service team.


Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

DIGITAL PC POPUP

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.


All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.


Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.


Digital products purchased from this website will work on Canadian accounts only!

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