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EB Games - Help

Availability

From most of our product pages, you may enter a postal code to see up to the 3 closest Canadian stores that may have stock on the item. To change the postal code after you enter one, you may click the link below this feature, otherwise your browser will remember it and automatically present you locations as you browse product pages.

IMPORTANT! You must call ahead to confirm availability of an item before going to the store.

EBGames.ca receives periodic updates regarding store availability, but a store's actual inventory can change from minute to minute. Calling the store will allow you to confirm that the item is still available and in satisfactory condition. In many cases an EB Games or GameStop associate will be able to set the item aside until you arrive to purchase it.

Some prices in the store may be more or less than the online price due clearance sales and other special offers. Most often, the price for any given product will be the same in the store and on the web site. Regarding new releases, there may be a delay between the online ship date and the date stores receive inventory. This is because online inventory benefits from being located at or near our distribution centers. Stores receive inventory from these distribution centers, but there is additional transit time involved in moving the inventory from the distribution center to the stores.

How far will the locator search?
The locator search returns the EB Games and GameStop stores closest to your postal code with product available.

Where can I find a store's phone number and driving directions?
Each search result will include a link to the store's address, phone number and hours of operation.

Still have Questions?

Please contact our Customer Service team.


Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

DIGITAL PC POPUP

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.


All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.


Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.


Digital products purchased from this website will work on Canadian accounts only!

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