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EB Games - Help

Payment Options

EBGames.ca accepts major credit cards, including Visa, MasterCard, Visa Debits and American Express. We also accept EB Games / GameStop Gift Cards and Edge cards with a scratch-off PIN. The PIN is located on the back of the card. Sorry, gift cards purchased outside of Canada will not work on EBGames.ca.

A pre-authorization on your credit card will be placed at the time of your order. Your credit card will be charged when your order is processed, typically one to seven days before your product is shipped.

Sorry, but we cannot accept cheques. We do, however, accept check cards linked to a major credit card.

Billing and shipping addresses must both be within Canada. On some select products as noted on the product information page, billing and shipping addresses must match. Billing country must match country of issuing bank. If shipping and billing information are cross-border, additional verifications may be required before we can complete your transaction.

EBGames.ca collects tax according to applicable law.

Downloadable games are fulfilled by a 3rd party so payment options may vary. EB Games / GameStop gift cards, Virtual Gift Certificates and credit stored on Edge cards are not accepted as payment for downloads.

Still have Questions?

Please contact our Customer Service team.


Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

DIGITAL PC POPUP

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.


All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.


Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.


Digital products purchased from this website will work on Canadian accounts only!

PayPal Accepted Visa Cards Accepted Mastercard Accepted