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EB Games - Help

Pre-order Online & Pickup In-Store


  • Fast & Convenient:
    Pre-ordering products for in-store pickup at ebgames.ca is fast and easy – anytime, anywhere.
  • Get New Products First: Get new products on the day they release and in your hands fast. Plus, there are no shipping and handling costs and no missed courier deliveries to your home!
  • Pay When You Pickup In-Store: A credit card is required to process the reservation deposit, and you can pay the balance in-store with any valid payment method.

How it Works

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.


You will be required to pay a $5 deposit when you pre-order your item online for in-store pickup. ebgames.ca accepts Visa, MasterCard, Visa Debits and American Express. We also accept EB Games / GameStop Gift Cards and Edge cards with a scratch-off PIN. The balance of your order will need to be paid in-store when you pick up your product. Our stores accept the payment methods above as well as cash, debit and you can trade in your used games, consoles, accessories and select mobile devices to help pay for your purchase.

Required at Time of Pickup

For identification purposes at the time of pickup, please bring a copy of your order confirmation email and a valid driver's license or other government-issued identification. Customers will be required to show proof of age when purchasing games with an ESRB rating of M (Mature).

Changes to Your Reserved Pre-Order

To cancel or make changes to your reserved pre-order, please contact the store at least one day after your order has been placed. Please note that you won’t be able to modify your order online once it’s been confirmed.

Product Pickup Date

As release dates change frequently, we cannot guarantee arrival dates. When your product arrives and is available for pickup, you will be called by the store at the phone number you provided when you placed your order. Depending on your Edge membership status, new releases not picked up within 48 hours may not be available due to the high demand.

Deadline for Reserving Online

The ability to select ‘Pre-order Online & Pickup In-Store’ as a shopping option on ebgames.ca is removed 5 days before a product’s release date, so be sure to pre-order early.

Item Limits

EB Games reserves the right to limit quantities pre-ordered and may cancel pre-orders at its discretion.

Promotional Bonus Items

Some pre-ordered products are bundled with promotional bonus items, such as T-shirts or key chains. Quantities of promotional items are limited, so you should check with your local store for availability. For high-value bonus items available before the release of a product, like a free game with a pre-order, you may be required to place an additional deposit at your local store.

Still have Questions?

Please contact our Customer Service team.

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