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EB Games - Help

Search Tips

To perform a search, use the search box at the left-hand side of every page. This search browses through GameStop.ca's entire catalog of products.

How do I use Search?

  • Go to the search field at the top-left of any page on EBGames.ca.
  • Select the platform you wish to search in, or leave it on "All Products" so that it browses the entire catalog.
  • Type in the desired keywords you would like to search on and hit the "enter" key on your keyboard or click on the "Search" button.
  • When typing a name to search for, be general. For example, if you want to find the game "Uncharted 3: Drake's Deception", just type in "Uncharted". This would find all of the items that contain "Uncharted" in the title, including "Uncharted 3: Drake's Deception", and increases the chances of finding the product you are looking for.
  • The search results will display a list of products that match your search criteria, arranged in Bestseller order. From the results list, you can further filter your search by Platform, Category, Price, Title, Publisher, Availability, Condition, ESRB rating and Deals using the buttons at the top of the results.

How can I view GameStop's entire catalog?
To browse the entire catalog, click the "Search" button without entering a keyword. You can then use the buttons at the top of the page to filter your results.

How can I find used products that may be in stock in your stores, but are not available online?
After conducting a search, a button will appear at the bottom of the search results. Click this button to toggle the display of products that are not available online.

Still have Questions?

Please contact our Customer Service team.


Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

Please note that your order details will not be visible to the associates at your pick-up location immediately. Details will be sent within 24 hours of placing your order.

DIGITAL PC POPUP

Please note: This is a digital product. The product will be delivered in the form of a redeemable code which will be viewable on the "My Order" page.


All orders for Digital products are manually checked by our team prior to approval. If your order is placed outside of normal office hours (Monday to Friday), this may delay processing of your order.


Please note: Digital products are non-refundable and cannot be exchanged once the order has been processed.


Digital products purchased from this website will work on Canadian accounts only!

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