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EB Games - Help

Trade in Program F.A.Q.s

What is the EB Games Trade-in program?

EB Games offers the opportunity to trade in your used games, accessories, consoles, and select mobile devices for in-store credit. Customers can also trade towards pre-paid Visa or Mastercard gift cards that can be used elsewhere.

What can I trade in at EB Games?

We accept trades on select games, accessories, console and handheld hardware for the following gaming platforms: Nintendo DS, Nintendo 3DS, PlayStation Vita, PlayStation 3, PlayStation 4, Nintendo Wii, Nintendo WiiU, XBOX 360 & XBOX One. Plus, we also accept trades on select mobile devices and audio/gaming headsets.

What restrictions are there on trading?

To comply with local laws and regulations, customers must be at least 18 years of age to trade in at EB Games. Valid government ID must also be shown at the time of trade, and depending on the province or territory, some personal identification may have to be recorded for auditing purposes only. If the local laws and regulations differ from the trade-in policy stated above, then the local laws and regulations come into effect. Please note that some locations have limitations on the Trade program. See your local store for details.

What needs to be included with my trade?

Software games require boxes and instructions, where applicable, in order to be eligible for our trade promotions. Hardware/Accessories/Mobile devices require applicable cables, power adaptors and one controller per console. See associate for complete details.

How is the trade value determined?

Our trade values are determined using many factors, including condition, replayability, popularity and the number of units traded in nationally. The value of games, accessories, electronics and hardware will diminish over time so be sure to trade it in right away.

How much will I get for my trade?

Trade values differ for each item traded, but many items can be increased in value by one of our many trade promotions. Plus, EDGE members get additional trade credit depending on their level in the program. Trade offers cannot be combined. See in-store for specific trade values and details on our current trade promotions.

Why trade at EB Games?

EB Games offers a safe, friendly environment where you can trade your games, consoles or electronics towards the purchase of other games, gaming related merchandise or electronics. You can also put your trade credit towards pre-paid Visa and MasterCard gift cards. With our various trade offers, you can get even more credit towards your next purchase.

Can I trade in games not purchased at EB Games?

We accept games purchased from any retailer, without proof of purchase.

Is there an expiry date on the trade-in credit?

No. Customers can use their trade-in credit at any time and at any EB Games location in Canada or online at EBGames.ca.

Do I have to purchase something at the same time I trade in a game?

Customers can trade in as many items as they want and they can trade towards any product in the store, presell an upcoming item, take their trade credit with them on an EB Games card or a pre-paid Visa or MasterCard gift card.

What happens to a game once I trade it in?

Consoles, electronics and select accessories are automatically sent back to our Reclamation Centre where the product undergoes a thorough refurbishment process which includes testing, repairs (if needed) and cleaning. All products must pass through our Quality Assurance process before it is shipped back to store as refurbished.

Why do you call them Recycled games?

When customers trade in their old games, accessories, systems, or select mobile devices, we clean, repair, and repackage them, then put them back on our shelves to be sold. We then call these products "Recycled", as they have now been saved from being thrown into a landfill.

Do Recycled games come with a warranty?

Our Recycled product is backed by our 30 day return policy – if there are any issues we will exchange it for the same product. For further peace of mind, you can add extended warranties on all of your games, accessories, consoles and mobile units for an additional charge.

How are your Recycled prices determined?

The retail value of our Recycled product will be determined based on the supply/demand, model and the age of product.

How do I trade in my Mobile Device?

The value of the mobile devices will diminish over time so be sure to trade it in right away. The trade value of the device will be determined based on the model, year, and condition. Click here for details.

Trade values change regularly. Trades must be in working condition. Activation fees may apply. Some restrictions apply in select municipalities. See sales associate for complete details.

Trade guidelines:

As a general rule, we do not accept: Multiple copies of the same game or same game system traded by the same customer. Unopened merchandise (unless a receipt for the original purchase is presented). Games or systems with non-Canadian region codes. Fire damaged items. Accessories with frayed cords or exposed wires. Defective accessories, consoles, handhelds or software. Items which prompt for a serial number (other than Nintendo handhelds), but no serial number is present. No dealers.

Hardware exclusions include: Consoles with parental controls that can’t be removed. PS Vitas with cracked screens or severely scratched screens. Handheld Systems that will not power on with the charger plugged in. Systems known to be modified. Hardware with severe cosmetic damage to the extent of being clearly un-repairable, or to an extent that clearly renders it ineligible for resale (i.e. severe or unsightly scratches, cracked cases, exposed internal components). Systems infested with insects or any other creatures. Systems with pornographic or vulgar stickers. Systems with specific cosmetic identifiers and/or systems that show signs of tampering.

Software exclusions include: Discs that are cracked into the data layer or chipped, warped, dented, broken, or has holes in it. Burned, pirated, or counterfeit games. Multiple copies of the same game. Cartridges with disfigured or missing labels, or that are mislabeled. Multi-disc games wherein all required discs are not present. Kinect: If the movable neck on the device is cracked or broken in any way Cracked, broken lenses or cameras on the unit.

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