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Gift Giver's Guarantee

Unopened purchases made between November 1, 2017 and December 24, 2017 may be returned with a receipt until January 15, 2018.

Holiday Store Hours

EB Games has extended holiday hours to better serve you this holiday season. Check out your local store's hours.

Customer Service Hours

Monday-Friday

10:00am - 7:00pm (EDT)

Saturday

CLOSED

Sunday

CLOSED

Please call 1-877-442-6303 or email help@ebgames.ca to speak with a Customer Relations Representative.

EB Games Gift Cards

Physical Gift Card ordering deadline: Dec 8th at noon (EDT)
Digital Gift Cards: order anytime, and receive via email!

Get FREE Shipping

Receive free Standard Shipping on orders over $35! Some restrictions may apply.

Shipping Deadlines

Standard Shipping to PO Box

Dec. 7th by Noon (EDT)

Gift Cards shipping outside Ontario

Dec. 8th by Noon (EDT)

Gift Cards shipping to Ontario

Dec. 15th by Noon (EDT)

Standard Shipping outside Ontario

Dec. 12th by Noon (EDT)

Standard shipping in Ontario

Dec. 15th by Noon (EDT)

Express Shipping anywhere in Canada

Dec. 19th by Noon (EDT)

Pre-ordering products for in-store pickup is fast and easy. First, ensure you’re logged in on ebgames.ca, and simply add eligible pre-orders to your shopping cart using the "Add to Cart" button. In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. Please be aware that regular in-stock merchandise are not eligible for pickup in-store.

You’ll need to select an EB Games store where you’ll pickup your order. You can do this by using the map feature at the checkout and searching by city, store address, or postal code. Once your order is placed, you cannot change your selected store. You will receive an order confirmation by email and a call from the store once your product arrives. At that time, you’ll be required to pay the balance of your order at the store.

If you would like to cancel your pre-order, please visit the store that you directed the order to. An associate will be more than glad to assist you with the refund.

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