We're excited to announce that EB Games Canada is now GameStop Canada! Read our official press release here.
Frequently Asked Questions
What does the Gamestop rebranding mean for Edge card users? Will everything stay the same?
There will be no changes to The EDGE program at this time. All the same benefits you have come to enjoy will remain the same. Your existing EDGE cards will remain active and still work! Newly branded cards will be forthcoming for new memberships or renewals.
Will Gamestop Canada have the same prices as GameStop in the United States?
No, prices will remain in Canadian Dollars.
Will stores that have permanently closed re-open?
Unfortunately stores that have been closed will not re-open for business.
Will you get the same Gamestop Exclusives?
We currently share and will continue to have access to some of the GameStop US exclusives while securing Canadian Only exclusives as well.
Is this just a temporary brand change? You've tried this before in the past.
This is a permanent logo change. Previously we had tried a dual brand strategy that quickly highlighted the need to focus on one major brand in the Canadian market.
Can I have one of the old store signs?
We are currently evaluating several options for the EB Games store signs, including an auction for charity. Stay tuned!
Will your policies (i.e. Return Policy) change to match Gamestop in the United States?
Our policies will remain unchanged as they have been created specifically for the Canadian customer.
Will you be carrying Gamestop apparel now?
Yes, we are in the process of putting together an apparel offering – stay tuned!
Will EB Games gift cards still work?
Yes, any gift cards purchased for EB Games Canada will continue to work after the brand change.
If I preordered an item at EB Games, will the pre-order move to GameStop?
Yes, pre-orders will remain active, and will not be impacted by this change.
Will you now have the same release dates for your products as GameStop US?
Release dates will not be impacted by this change. Some products will have the same release dates as GameStop in the US, while others will not.
Will you get GameStop exclusive stickers on your products, or will you continue to use EB Exclusive stickers?
Stickers will be updated to “GameStop Exclusive” before the end of 2021.
Will you still offer $5 Fridays?
Our Canadian promotions like $5 Fridays will not be impacted by this change.
Will you get Gamestop Exclusives faster now?
Availability for GameStop Exclusives will remain the same after the change.
Will my controller warranties still be honoured?
Yes, all purchased warranties will still be honoured after the change.
Why are you changing the name to GameStop?
We feel it’s the perfect time to align the brand with our US parent company, given the investment GameStop is making in service, experience and technology. You are the priority and we wanted you to benefit from all the amazing things yet to come!
Will you ship orders from GameStop.ca to the US now?
No, we will continue to ship orders received at GameStop.ca to Canadian addresses only. Please visit GameStop.com to place an order for a US mailing address.
Will your website be upgraded?
Yes! We will be continuously making enhancements to our website moving forward. Stay tuned for updates!
Will you finally have retro consoles and games
We will continue to evaluate the retro space, however previous tests proved that Canadians weren’t supportive.
